WEBSITE POLICIES
Last updated: August 5, 2026
These policies apply to purchases, donations, symbolic adoptions, website use, and communications with Tahoe Wolf Center. Questions may be sent to contact@tahoewolfcenter.org or 530-641-3999.
RETURN & REFUND POLICY
We accept returns of eligible physical merchandise within 30 days of delivery. Items must be unused, unworn, unwashed, and returned in their original condition and packaging. To request a return, contact contact@tahoewolfcenter.org before shipping the item. Include your order number and the reason for the return. Customers are responsible for return shipping unless an item arrived damaged, defective, or incorrect. Original shipping charges are not refundable. Approved refunds are issued to the original payment method after the returned item is received and inspected; allow up to 14 business days for processing. Personalized items, digital downloads, gift cards, opened or used merchandise, donations, and symbolic-adoption contributions are not returnable. If an item arrives damaged, defective, or incorrect, contact us promptly with the order number and photographs so we can arrange a replacement or other appropriate resolution. Exchanges are handled by returning the eligible item and placing a new order.
ORDERS, SHIPPING & CANCELLATIONS
Orders may be canceled or corrected within 12 hours of purchase. After that period, made-to-order merchandise may enter production and cannot normally be changed or canceled. Processing and production times vary by product. Delivery estimates shown at checkout are estimates, not guarantees. Products may be fulfilled by different partners and may arrive in separate shipments. Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address correction is needed. International customers are responsible for applicable duties, taxes, and import fees.
DONATIONS, SYMBOLIC ADOPTIONS & PRIVACY
Donations and symbolic adoptions support Tahoe Wolf Center’s charitable mission and are generally nonrefundable. Adoptions are symbolic, nonexclusive, and convey no ownership or visitation rights. Annual adoptions remain active for 12 months; recurring gifts continue until canceled. Physical benefits may be replaced with comparable items when necessary.
Tahoe Wolf Center collects information you provide through forms, donations, purchases, newsletter signups, and correspondence, including contact, order, payment-confirmation, and inquiry information. Squarespace and authorized service providers may also collect device, browser, IP-address, cookie, analytics, transaction, and security information. We use this information to process transactions, fulfill orders and benefits, respond to inquiries, administer programs, communicate with supporters, improve the website, prevent fraud, and comply with law. Payment-card details are processed by payment providers and are not stored directly by Tahoe Wolf Center. We may share information with Squarespace, payment processors, fulfillment partners, email providers, analytics services, and professional advisers only as needed to operate the site and services or comply with law. We do not knowingly collect personal information from children through the website. Depending on location, visitors may request access, correction, deletion, or other privacy rights by contacting contact@tahoewolfcenter.org. Visitors may manage cookies through their browser or available cookie controls. No transmission or storage system is completely secure. We retain information only as long as reasonably necessary for operational, legal, accounting, and security purposes.